INFORMATION ABOUT US
We operate the website www.knitwithheidi.com. The company's name is Niemi Heidi Anneli registered in Italy under company number 07148980480. Our design studio and warehouse are situated in Florence, Italy.
We sell digital products (knitting patterns and web courses), physical products and their combinations (yarn kits) to adult customers. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Digital products: After placing an order, you will receive a confirmation e-mail from us acknowledging that we have received your order.
When being a digital product, you also get the link to downloadable file and the purchased product is at your disposability immediately.
Knit kits: After placing an order, you will receive a confirmation email from us with a receipt of your payment and the link to the digital pattern. The digital pattern can be downloaded immediately after the purchase and must be downloaded within 5 days after the purchase. The knit kit will me shipped to you by Italian post in 2-3 working days after the order. You will receive a tracking code and a shipping confirmation by email. If you want to cancel the order before it is shipped, you may do so by sending us an email before receiving the shipping confirmation. In this case will will refund you the price of the knit kit, reduced with the price of the digital pattern which has been emailed to you in the time of your purchase. The cost of the pattern is 8,88 € for smaller products like hats and gloves and 14,44 € for bigger products like shawls, sweaters and cardigans.
RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including possible delivery charges.
Digital Products are supplied for the End User’s own personal and private non-commercial use. Reproduction, sub-licencing or redistribution of Digital Products is strictly prohibited.
PRICE AND PAYMENT
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
Product prices don't include VAT. If you live outside of EU, the VAT and other fees can be added in the import process to your shipping country based on your country's legislation.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Products correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Payment for all Products must be by electronic means. We accept payment with all major debit or credit cards and other online payment systems as available and advertised at the time of purchase. We use the entrusted Stripe as payment supplier.
From time to time we run Promotions, including sales, discount codes and price reductions. All Promotions are subject to availability and any given offer end dates are final. We reserve the right to change or withdraw offers, promotions or sale items at any time and without prior notice. Discount codes are valid for one use per customer and no cash alternative will be offered. All discount codes are and shall remain the property of Coco de Noir and are not for re-sale or publication. Payment is taken immediately upon placing your order.
We will ship your order containing physical products such as yarns or knit kits within 2-3 working days after you have placed the purchase.
We use Italian post and other couriers for shipping. All shipments include a tracking code and you will receive the tracking code in the shipment confirmation email. You may choose your preferred courier from a list in the checkout.
If you have any questions or problems with the shipping what so ever, please don't hesitate to contact us. We're more than happy to assist you.
OUR CANCELLATIONS AND REFUNDS POLICY
Digital Products cannot be cancelled once they have been sent to your email. By purchasing a Digital Product, you waive the right to cancel the purchase within the usual 14 day cancellation period, whether under regulation of the Consumer Contracts (Information, Cancellation and Additional Charges) or any other applicable legislation in other jurisdictions.
We fully believe in the quality of the product that we sell and we fully stand behind them. If you are not happy with the quality of the physical products, you are entitled to return your oder to us. For all physical products such as yarns and knit kits we offer full 14 days refund for products that are not used. If you are not satisfied with the product, you can return your purchase at your own expense to us within 14 days upon receiving it. Please contact us and we will give you the instructions on how to return your order. We will refund your purchase once it arrives to our warehouse and is checked.
If you don't pick up your order from the post office and it will be returned to us undelivered, we will refund your purchase to you, but reduced with the shipping costs and digital pattern cost.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Our Programs, Products, Services, and Program Materials are for informational and educational purposes only. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with our Programs, Products, Services, and Program Materials, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any other Program, Product, Service or Program Materials participant or user, including you.
We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information in our Programs, Products, Services, and Program Materials. Every effort has been made to present you with the most accurate, up-to-date information, but we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information may contain inaccuracies or errors and we are not liable for any such inaccuracies or errors to the fullest extent permitted by law.
We try to ensure that the availability and delivery of our Programs, Products, Services and Program Materials is uninterrupted and error-free, including our content and communications through methods like our Website, member forum, private Facebook groups, e-mail communications, videos, audio recordings, webinars, recorded webinars, teleseminars, recorded teleseminars, emails, downloadable Mp3 audio files, downloadable PDF printed transcripts, downloadable PDF handouts/slides, handouts, ebooks, or any other materials provided by us to you. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates, although, of course, we will try to limit the frequency and duration of suspension or restriction. To the fullest extent permitted by law, we will be not be liable to you for damages or refunds, or for any other recourse, should our Programs, Products, Services or Program Materials become unavailable or access to the them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our Programs, Products, Services or Program Materials inaccessible to you.
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT OR SERVICES MATERIALS OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Last updated: 21.8.2023