INFORMATION ABOUT US
We operate the website www.knitwithheidi.com. The company's name is Coco de Noir T.mi, registered in Finland under company number FI2750223.

YOUR STATUS
We sell digital products to adult customers. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive a confirmation e-mail from us acknowledging that we have received your order.
When being a digital product, you also get the link to downloadable file and the purchased product is at your disposability immediately.

RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including possible delivery charges. Digital Products are supplied for the End User’s own personal and private non-commercial use. Reproduction, sub-licencing or redistribution of Digital Products is strictly prohibited.

PRICE AND PAYMENT
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include Finnish VAT. If you live outside of EU, the VAT will be reduced in checkout when you type your billing country. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Products correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. Payment for all Products must be by electronic means. We accept payment with all major debit or credit cards, Paypal and other online payment systems as available and advertised at the time of purchase. From time to time we run Promotions, including sales, discount codes and price reductions. All Promotions are subject to availability and any given offer end dates are final. We reserve the right to change or withdraw offers, promotions or sale items at any time and without prior notice. Discount codes are valid for one use per customer and no cash alternative will be offered. All discount codes are and shall remain the property of Coco de Noir and are not for re-sale or publication. Payment is taken immediately upon placing your order.

OUR REFUNDS POLICY
Digital Products cannot be cancelled once they have been sent to your email. By purchasing a Digital Product, you waive the right to cancel the purchase within the usual 14 day cancellation period, whether under regulation of the Consumer Contracts (Information, Cancellation and Additional Charges) or any other applicable legislation in other jurisdictions.

WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Last updated: 7.3.2020